Background

Concept Testing Goal: To evaluate if the concept of our idea would motivate the user to return to the app

Discussion guide:

Introduction

Hello, my name is Vincent, I’m doing an experiment for one of my projects.

During this experiment, I will start by asking you a couple of questions about yourself, and then I will ask you to share your screen to accomplish a few tasks using the wireframes for the mobile app that we are evaluating. While performing each task, please think aloud. This means to say whatever you are thinking, doing, feeling, and looking at as you work through the tasks.

Keep in mind that there is no right or wrong answer, and share your honest opinion with us.

Confidentiality agreement

Before we get started with your permission, I would like to record this call. The recording will only be used for my personal use and all your information will be kept confidential. None of your information will be shared with anyone.

Start recording.

Background questions

Before we look at the wireframes, I would like to hear a little bit about you.

• Tell me a little bit about yourself.
• What does your typical day look like?
• Have you volunteered before and how often do you do it?
• What motivates you to do it when you volunteer?

Tasks